MASSO Touch & G3 User Password Reset

If you have lost the User level password but still know Admin password you can use the User password reset feature.

• Press F1 to go to the F1 screen
• Enter the Admin Password.
• Select User Account
• Press Reset Password
• Press Save
• The User password is not set to the default of HTG.

The Admin password is not changed and you can set a new User password.

MASSO Touch & G3 Admin Password Display

If you have lost the Admin password you can can download Password Display software from your myWorkshop portal.

Log into myWORKSHOP and download the Password Display software and a copy of the software you are currently running on MASSO if you don't already have it.

• Copy the Password Display software into the MASSO directory of your flash drive along with the current software version you are running on your MASSO.
• Restart MASSO and immediately press the F1 key multiple times or tap the screen of MASSO Touch until the software load screen appears
• Select the Password Display Software v1.02 and install.
• Press ESC once the install process is complete.
• This will display both your User and Admin Passwords on screen.
• Note these down as you will need these to log in later.
• Restart MASSO pressing the F1 key multiple times until the software load screen appears
• Select the MASSO software you are running on your MASSO and install.
• Press ESC once the install process is complete.
• MASSO will start and you can now login using the passwords you noted down from earlier.

MASSO G2 Password Reset

If you have lost the Admin or User password you can download the Password reset software from your my Workshop portal.

Log into myWORKSHOP and download the Password Reset software and a copy of the MASSO software you are currently running on MASSO if you do not already have it.

• Copy the Password reset software into the Root directory of your flash drive.
• Restart MASSO and the software will automatically load.
• Wait for the software to complete loading. This will reset both your User and Admin Passwords to default "HTG"
• Copy the MASSO software files into the Root directory of your flash drive.
• Restart MASSO and the software will automatically load.
• Wait for the software to complete loading and restart MASSO.
• You can now login using the default password. "HTG"

Resetting the Password does not change the configuration settings of Masso.

CAUTION: Because the G2 Password Reset file and your Main software files have the same name it is easy to mix them up and accidently load the wrong software. This will not cause any damage to MASSO but may cause confusion.