Email Support and Forum
Email MASSO Support for help with MASSO itself, and use the MASSO forum for general CNC questions and advice from other builders.
Email
Forum
1. Email support
Every email to support@masso.com.au creates a support ticket, and the team replies by email. Reply to that email to add information to the same ticket.
To help us respond quickly, include:
- Your MASSO serial number – see Finding your MASSO serial number.
- Your MASSO software version.
- A clear description of the problem and what you have already tried.
- Photos, short videos or screenshots where they help, and your saved settings files if the problem is configuration-related – see Save & Load Settings.
What MASSO Support covers
Building and running a CNC machine needs knowledge of electronics, mechanics and CAD/CAM software. MASSO Support focuses on MASSO itself.
MASSO SUPPORT CAN HELP WITH
- MASSO software requests
- Bug reports
- Feature requests
- OEMs and machine manufacturers
- Sales and ordering
- Adding or correcting documentation and video tutorials
GET HELP ELSEWHERE WITH
- Choosing or wiring motors and drives – MASSO forum and documentation
- Using CAD/CAM software – the software supplier, Google or YouTube
- Designing or machining parts – MASSO forum
- General electronics and wiring – Google, YouTube or the MASSO forum
- Retrofitting MASSO to a particular machine – MASSO forum
- Setting up axis drives and VFDs – MASSO forum, documentation and the drive manual
- Creating or changing CAM post processors – your CAM supplier
2. MASSO forum
If you are new to CNC, the MASSO forum is a great resource. Many experienced builders and users share advice, wiring examples and machine setups there.
