Reporting Bugs & Issues
If MASSO behaves unexpectedly or you find a bug, email support@masso.com.au. Your email creates a support ticket automatically.
What to include
This helps us reproduce and fix the problem quickly.
1
A screenshot of the MASSO screen. Press Print Screen or Ctrl + P; a .bmp image is saved to
MASSO\Screenshots on the USB flash drive. On MASSO G3 Touch, you can also use the screenshot button on the on-screen keyboard.2
A detailed description of what happened, what you expected, and the steps that lead to the problem.
3
The G-code file, if the problem happens with a particular program.
4
Your MASSO serial number and software version.
