MASSO Documentation

Support

How do I contact MASSO support?

MASSO support can be contacted either via email or via the MASSO support portal





What can MASSO support help with?



Do you offer phone support?

As we have clients in all parts of the world, we are unable to offer phone support. Further by using the MASSO support portal or email allows for a record of questions and the answers to be available to members of the MASSO support team to follow up on and refer back to at a future date. It also eliminates issues of international time zones and assists with language barriers through the use of translation.





What is the MASSO Support Portal?

  • The support portal allows you to create and manage support tickets for each question, update, reply, check on progress, close a ticket and review old tickets that have been resolved. 
  • Support Portal Login page https://hindtechnology.freshdesk.com/support/login
  • How to use your MASSO support ticket Portal  https://youtu.be/2NE4DFL4_Ck




Using the MASSO Support Portal