MASSO Documentation

Returns

Return Policy


Definitions

Customer means the person or legal entity identified in the Invoice.

Hind means Hind Technology Australia Pty Ltd




Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We are always here to listen and help our clients and if you think that our products are not as per your expectations or has some issues or missing features that are stopping you from using our products then please email us on support@masso.com.au so that we can workout a solution if possible.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.




PayPal fee

As per the new PayPal policy, the fees charged by PayPal on the purchase

of the items will not be refunded. Refund issued by Hind will not include the fees charged by PayPal.




Additional non-returnable items:

  • Downloadable software products.
  • There are certain situations where only partial refunds are granted: (if applicable).
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after deliver




Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.




Return shipping

To return your product, please email on support@masso.com.au first so

that a support ticket can be generated including return address

instructions.


The customer is responsible for paying for return shipping costs. Shipping costs are non-refundable.


Depending on where you live, the time it may take for your retur products to reach us, may vary.


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.