Upgrade Your Software (Step-by-Step)

This guide explains how to upgrade product variants through myWorkshop, from login to payment and order tracking.

1. Customer Login

1. Go to the myWorkshop login page.

2. Enter your username and password.

3. Click Login.

    

Login Page

Customer Dashboard

2. Navigating to the Upgrade Section

After logging in:

1. Click on the Orders tab in the top menu.

2.  In the left-hand navigation panel, select My Upgrade Orders.

    

This opens the Upgrade Dashboard, where you can create a new upgrade request.

Orders Tab Navigation

3. Creating a New Upgrade Order

On the My Upgrades page:

1.  Click New Order button

    

My Upgrades Order Tab

3.1 Basic Order Details

Fill in the following:

• Consignee Name – Auto-filled (cannot be edited)

• Order Date – Auto-filled (can be edited if needed)

• Ref. Order Number – e.g. Order upgrade – 1

• Remarks – Optional

   

Create Upgrade Order

Click Upgrades to proceed to the Upgrades tab.

4. Adding Serials for Upgrade

4.1 Open the Add Serials Panel

In the Upgrades tab:

1.  Click the Add Device To Upgrade button.

2.  A panel will slide out from the right side of the screen.

Serial Canvas Panel

4.2 Enter & Validate Serials

1. Enter the controller serial number.

2. Click OK.

Once validated:

1. Available Product Variant Upgrade options will appear.

2. Select the variant you want from the drop-down list.

    

4.3 Review Pricing

1. The final payable price will be shown based on your selection.

2. Click Save Changes to add the serial to the upgrade order.

    

Pricing

Upgrade Tab with Added Serials

5. Selecting Payment Option

Choose one of the following payment methods in the Upgrades tab.

5.1 Stripe (Credit Card)

1.  Select the Stripe radio button.

2.  Appropriate fees will be added - In this case Stripe Surcharge fees of 2.9%

3.  Click Save and Checkout.

4.  Confirm the details and you’ll be redirected to the Stripe payment page.

5.  Complete payment using your credit card.

6.  Once payment is successful, the serials are upgraded automatically.

    

Stripe Payment Option Selected

Stripe Payment Window

5.2 Bank Transfer (Offline Payment)

1.  Select the Bank Transfer radio button.

2.  Bank account details will be displayed.

3.  A Unique Reference Number (URN) will be generated for your transaction.

    

Bank Transfer Details with URN

Important: Use the URN when making your bank transfer.

After payment:

• The MASSO team will verify the transaction.

• Once confirmed, the order will be completed manually.

• The serials will then be upgraded to the selected variants.

   

6. Order Completion & Status Tracking

To track your upgrade:

1. Go to My Upgrade Orders.

2. View the current List of Orders (From here, you can see the status of each upgrade order (e.g. Proforma Invoice Sent, Processing, Completed).

Notes

• Double-check serial numbers to avoid validation errors.

• Keep a record of your URN and payment receipts.

• For payment issues, contact support@masso.com.au