Returns & Refund Policy
Our policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a refund or exchange.
We are always here to support our customers. If you believe our products do not meet your expectations, or if there are issues or missing features preventing use, please email support@masso.com.au so we can assist and work towards a solution where possible.
1. Definitions
2. Eligibility
To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.
Non-returnable items: downloadable software products.
Partial refunds (if applicable) may be granted when:
- The item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- The item is returned more than 30 days after delivery.
3. Returning an item
1
Email support@masso.com.au first, so a support ticket can be created and return instructions provided.
2
Ship the item back. The customer is responsible for all return shipping costs, and these costs are non-refundable. Delivery time for returned items may vary depending on your location.
3
Once your return is received and inspected, you will receive an email confirming receipt of the item. You will also be notified whether your refund has been approved or rejected. If approved, the refund will be processed and applied to your original payment method within a certain number of days.
INFORMATION
If you are returning an item valued over $75, it is recommended to use a trackable shipping service or purchase shipping insurance. We do not guarantee receipt of returned items.