Definitions

Customer means the person or legal entity identified in the Invoice.

Hind means Hind Technology Australia Pty Ltd

Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We are always here to listen and help our clients and if you think that our products are not as per your expectations or has some issues or missing features that are stopping you from using our products then please email us on support@masso.com.au so that we can work out a solution if possible.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

PayPal Fee

As per PayPal's policy, the fees charged on the original transaction are not refunded. Refunds issued will exclude PayPal transaction fees.

Stripe Fee

Stripe does not refund the processing fees charged on the original transaction. Refunds issued will exclude Stripe's transaction fees.

Additional non-returnable items:

• Downloadable software products.
• There are certain situations where only partial refunds are granted: (if applicable).
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after deliver

Refunds (if applicable)

If an item has to be returned for refunds, the customer is responsible for paying for return shipping costs. Both shipping costs (Initial shipping cost when the item was purchased & return shipping) paid by the client are non-refundable.

PayPal or any other bank fees charges on the purchase of the items will not be refunded.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Return Shipping

To return your product, please email on support@masso.com.au first so that a support ticket can be generated including the return address instructions.

The customer is responsible for paying for return shipping costs. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your return products to reach us, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.