MASSO Documentation

Password Reset

MASSO Touch & G3 User Password Reset

MASSO Touch & G3 Admin Password Reset

  • Ensure your Flash drive is formatted to Fat32
  • Create a folder called MASSO on the flash drive and copy the Password Reset file emailed to you into this folder.
  • Place a copy of your MASSO software into the MASSO folder on the flash drive.
  • On powering the MASSO, immediately press the F1 key or for MASSO Touch, tap the screen repeatedly until the MASSO software load screen appears. If the software load screen does not appear re-power MASSO and start again.
  • Select the Password Reset file from the list in the software load screen using the up/down arrow keys and press the enter key on your keyboard.
  • After the software has finished loading press the ESC key, your MASSO will restart and will display a message requesting that you load the main software.


  • Repowering the MASSO, immediately press the F1 key or for MASSO Touch, tap the screen repeatedly until the MASSO software load screen appears. If the software load screen does not appear re-power MASSO and start again.
  • Select the MASSO software from the list in the software load screen using the up/down arrow keys and press the enter key on your keyboard.
  • After the software has finished loading press the ESC key, your Masso will restart and the both the User and Admin passwords will be restored to the default of HTG.
  • The settings file is unchanged.



MASSO G2 Password Reset



NOTE: For the below example the controller serial number will be 5A-2192


WARNING: Check that while copying file from email the file name is not renamed and is exactly "00002192.HTG"


  • Check that the file name matches the serial number of the controller.
  • Connect a USB flash drive to your PC/MAC and make sure it's been formatted in FAT or FAT32 format.
  • Copy Password Reset file you receive eg. "00002192.HTG"  to the root directory of the USB flash drive.
  • NOTE: Make sure that there is nothing connected on the PlayStation connector on the MASSO
  • Insert the USB flash drive into the controller's USB flash drive connector and DO NOT connect a USB hub.
  • Power up the controller and a progress bar will be displayed on the screen showing the upgrade status.
  • Once the progress bar shows 100%, the upgrade process is finished, please power cycle the unit.
  • A message will be displayed requesting you to load the main software.


  • Copy all the files you downloaded from your my Workshop portal eg. "00002192.HTG" and Data1.HTG file to the root directory of the USB flash drive.
  • Insert the USB flash drive into the controller's USB flash drive connector
  • Power up the controller and a progress bar will be displayed on the screen showing the upgrade status.
  • Once the progress bar shows 100%, the upgrade process is finished, please power cycle the unit.
  • After Masso starts, both the User and Admin passwords will be restored to the default of HTG.