Shipping & Delivery

Order processing time

Most of the orders are processed and dispatched the next business day. Orders are not dispatched or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days and we will notify via email for any delays.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. If your order contains multiple items that the website is not able to calculate and must be calculated manually, please email us on support@masso.com.au your order list including delivery address for us to provide you the shipping costs.

Worldwide shipping

We have partnered with DHL to provide industry leading door to door service for our clients. DHL Express provides delivery to almost all countries.

Shipment confirmation & order tracking

You will receive a shipment confirmation email with tracking details once your order has been dispatched.

Customs, duties and taxes

Depending on the country of import, customs and taxes are calculated.

Each country has its own tax or customs rules and rates, some countries have free trade agreements and do not charge any taxes or customs on some items. For more information about this, please contact your local customs authorities about charges applicable for your country.

All customs and taxes imposed during or after shipping are the responsibility of the customer.

Damages

MASSO is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials, photos and damaged goods before filing a claim. You can also email us for any support in this matter so that we can assist you in the process.