OEM / Distributor myWorkshop account
An OEM / Distributor account gives you more control when managing customers and devices in myWorkshop.
Create and manage customer profiles
Assign devices directly to customers
Send customers a myWorkshop activation email automatically
Track purchased devices and see which are assigned to which customers
INFORMATION
When a customer buys a MASSO G3 or MASSO G3 Touch from an OEM or distributor, the seller assigns the controller serial number to the customer in myWorkshop. This creates a myWorkshop account for the customer automatically, so they can download software and receive future updates.Creating a customer
1 Log in
Log in to myWorkshop with your OEM / Distributor account.
2 Open Customers
Go to Users › Customers and click New Customer at the top right.
3 Verify the email address
Enter the customer's email address and click Verify Email.
4 Enter customer details
On the General tab, fill in all required customer details.
5 Add addresses
Open the Addresses tab and click Add New Address. Enter the address in the panel that opens on the right (required fields are marked with *), then click OK.
INFORMATION
At least one billing address and one shipping address are required.
6 Save
Click Save to create the customer.
Creating orders and assigning serial numbers
1 Create an order
Go to Orders › Customer Orders and click New Order.
2 Select the customer
- In Select Customer, type at least 3 letters of the customer's name and select the customer from the list.
- Choose a billing and a shipping address.
- Enter a reference in Ref. Order Number*.
3 Assign a controller
Open the Controllers tab, click Add Device and assign the correct MASSO serial number.
CAUTION
Orders and device assignments cannot be changed after saving. To change one, for example when a device is returned to stock or the wrong serial number was entered, email support@masso.com.au.What customers can see
- Customers see only their own orders, with their email address and their billing and shipping details.
- Your company name is visible to them; your company contact details are not.
