OEM / Distributor Account Benefits

An OEM / Distributor account gives you greater control when managing customers and devices in myWorkshop.

With this account, you can:

• Create and manage customer profiles

• Assign devices directly to customers

• Automatically send customers a myWorkshop activation email

• Track purchased devices easily

• See which devices are assigned to which customers

How Customer Accounts Are Created

When a customer purchases a MASSO G3 or MASSO Touch from an OEM or Distributor:

• The seller assigns the controller serial number in myWorkshop

• This automatically creates a myWorkshop account for the customer

• The customer can then download software and receive future updates

   

Creating a Customer

Step 1: Log In

Log in to myWorkshop using your OEM / Distributor credentials.

Step 2: Open Customers

1. Click Users in the top menu.

2. Select Customers from the right-side navigation.

3. Click New Customer (top-right of the screen).

Step 3: Verify Email

1. Enter the customer’s email address.

2. Click Verify Email.

    

Step 4: Enter Customer Details

• In the General tab, fill in all required customer details.

Step 5: Add Addresses

1. Open the Addresses tab.

2. Click Add New Address.

Step 6: Entering Address Details 

1. Enter the address details in the panel that opens on the right.

2. Required fields are marked with *.

3. Click OK.

Note: At least one Billing address and one Shipping address are required.

Step 7: Save

Click Save to create the customer.

Creating Customer Orders & Assigning MASSO Serial Numbers

Step 1: Create an Order

1. Click Orders in the top menu.

2. Select Customer Orders.

3. Click New Order.

Step 2: Select Customer

1. In Select Customer, type at least 3 letters of the customer’s name.

2. Select the customer from the list.

3. Choose a Billing and Shipping address.

4. Enter a reference in Ref. Order Number*.

Step 3: Assign a Controller

1. Go to the Controllers tab.

2. Click Add Device.

3. Assign the correct MASSO serial number.

Important Notes & Support

If changes are needed after saving an order or assigning a device, contact support@masso.com.au

Examples:

• A device is returned and needs to be moved back into stock

• An incorrect serial number was entered

   

What Customers Can See

• Customers can only see their own orders

• They will see:

  • Their email address

  • Their billing and shipping details

• Your company name will be visible

• Your company contact details are not visible

myWorkshop Client Access

For instructions on how customers sign in and use myWorkshop, refer to the myWorkshop section of this documentation.